Naumen SMP 14.1.0

The Naumen Service Management Platform (SMP) offers a versatile solution for remote work, enabling professionals to manage requests, resolve tasks, participate in approval workflows, and receive notifications directly on their mobile devices. The application seamlessly adapts to diverse processes and organizational objectives.

For support service personnel and field engineers:

• Register requests and manage them conveniently via smartphones
• Update status, assign responsible personnel, and modify other request parameters
• Attach files, comments, and photographs using the mobile camera
• Plan routes to client locations and service sites utilizing geolocation features
• Track and inventory equipment using barcode scanning capabilities
• Record work times accurately
• Receive real-time push notifications for critical events
• Utilize full-text search to locate requests and relevant documentation efficiently

For managerial staff:

• Monitor team workloads and task progress
• Create new requests and assign tasks as needed
• Participate in approval processes, provide comments, and make informed decisions
• Subscribe to key customer requests to maintain comprehensive oversight

For end-users:

• Create new requests and track their statuses
• Engage in communication through comments for detailed updates
• Access knowledge base articles for self-service support
• Provide feedback to improve service quality

The platform allows customization of workflows to align with specific business needs. Users can enable new processes or modify existing ones without requiring programming expertise.

The application supports offline access, enabling users to view previously opened requests, add comments, and perform certain actions even without an internet connection.

Multiple account functionality facilitates quick switching between different external IT-system accounts within the app.

The Naumen SMP app is a comprehensive tool designed for efficient request and task management directly from a smartphone interface.

The app requires connectivity to the Naumen Service Management Platform server with the "Mobile client" module enabled. The recommended server version is 4.11.0.7 or higher.